John Tofflemire is an Administrative IT Professional at Quinte Healthcare in Belleville, Ontario. He keeps the hospital’s computers connected and working all day and throughout the night. With our healthcare facilities requiring modern technological tools to provide care in all healthcare settings, John's role and many other administrative professionals are essential to the running of our healthcare system.
Here's what John had to share about his role as an administrative professional:
Information Technology has become very important for our hospitals. Our healthcare facilities need faster machines and faster processes. Old doctor’s reports that had to be transcribed are now automatic. That way they have instantaneous access to the information they need.
"Old doctor’s reports that had to be transcribed are now automatic. That way they have instantaneous access to the information they need."
The hospital runs 24 – 7, therefore even when we leave work we are always on call. One time I had to come in at midnight after one of our servers had crashed. If I couldn't come in to repair the server, patient care would have been seriously affected. Doctors and staff wouldn’t be able to access the medical information systems. Nurses couldn’t chart on that patient. Doctors couldn’t create orders. We wouldn’t even be able to admit patients.
To me, administrative professionals help keep everything glued together.
Wednesday, April 22, is Administrative Professionals Day. Look out for stories from our administrative professionals throughout the week on our Facebook page. For more information about our promotional contest go to http://www.seiuhealthcare.ca/apd.