New CEO for Waterloo Wellington Community Care Access Centre a positive step – SEIU Healthcare

(April 15, 2013 Richmond Hill, ON) Today SEIU Healthcare, Ontario’s largest healthcare union, welcomed the appointment of Gordon Milak as the new chief executive officer of the Waterloo Wellington Community Care Access Centre.

“The appointment of Mr. Milak as the new CEO of the Waterloo Wellington Community Care Access Centre represents an opportunity for a new beginning to move forward and work together to ensure every client receives the best care possible,” said Sharleen Stewart, President, SEIU Healthcare. “Hopefully new management will ensure a better operating environment for both clients and homecare workers.”

Mr. Milak comes to the Waterloo Wellington Community Care Access Centre from his former position as a senior director of community care in London, Ontario. Mr. Milak was brought in to permanently replace Kevin Mercer who stepped down from the CEO position last July with a payout of $370,000 after a supervisor appointed by the province raised concerns about an unstable budget and services and after an independent report found a failure of leadership at the highest level which caused dysfunction, negatively affecting patient care.

Given the amount of wasteful healthcare spending exemplified by Kevin Mercer’s reward for incompetence, SEIU Healthcare has developed a six point action plan which will cut waiting lists for homecare, provide relief to family caregivers, ensure investments go to the frontline not the bottom line, and protect the heart of healthcare: frontline staff.

“We urge all players in the homecare sector to put clients first and ensure that every penny spent results in services that are delivered efficiently and effectively to meet rising demand,” concluded Stewart.

To learn more about SEIU Healthcare’s homecare action plan designed to fulfill the promise of homecare, visit

Questions? Need help?